Privacy Policy

Last updated: 22-11-2025

 

1. Introduction

LASUZA (“we”, “us”, “our”) values your privacy and processes your personal data in accordance with the GDPR and applicable Dutch and EU laws.

This Policy explains what data we collect, how we use it, and how we keep it safe.

For inquiries:

Email: support@lasuza.com

Address: Joan Muyskenweg 38 2109, 1114AN Amsterdam, Netherlands

KvK: 90371712

 

2. The Data We Collect

A. Information you provide

  • Name, address, email, phone number
  • Order and payment details (payment details processed securely by external providers)
  • Account information
  • Customer service messages
  • Newsletter sign-ups
  • Return & exchange information

B. Information collected automatically

  • IP address, browser and device data
  • Website usage (via Shopify analytics)
  • Cookies and similar tracking technologies

C. Information from partners

  • Payment providers (e.g., Stripe, Mollie, PayPal)
  • Shipping carriers
  • Marketing & analytics platforms (Meta, TikTok, Google, Klaviyo)
  • Shopify and connected apps

 

3. How We Use Your Data

  • Processing and delivering orders
  • Managing payments, returns and customer support
  • Account administration
  • Sending newsletters and updates (with your consent)
  • Improving site performance and security
  • Fraud prevention and analytics
  • Complying with legal obligations (administration, tax laws)


4. Legal Bases for Processing

We process your data based on:

  • Contract performance (to fulfil your purchase)
  • Legitimate interests (site improvement, security, analytics)
  • Consent (newsletters, marketing cookies)
  • Legal obligation (financial record keeping)

 

5. Sharing Your Data

We share data only when necessary and only with GDPR-compliant partners:

  • Shopify (store platform & security)
  • Payment processors
  • Shipping carriers
  • Email, marketing & analytics services
  • IT and support providers

We do not sell personal data.

Partners may only process data on our behalf and for specified purposes.

 

6. Cookies

We use functional, analytical and marketing cookies to run our website and personalise your experience.

You can manage your cookie preferences through the cookie banner.

For more detail, see our Cookie Policy.

 

7. Data Retention

  • Order data: 7 years (legal requirement)
  • Account data: until deletion
  • Newsletter data: until unsubscribed
  • Analytics data: per tool settings (usually 14–26 months)
  • Customer support messages: limited retention for service purposes

Data no longer needed is deleted or anonymised.

 

8. Your Rights

You may request at any time:

  • Access to your data
  • Correction or deletion
  • Restriction or objection to processing
  • Withdrawal of consent
  • Data portability

To exercise your rights, contact us at the email above.

 

9. Data Security

We use appropriate technical and organisational measures, including:

  • Encrypted connections (SSL)
  • Secure payment processing
  • Shopify’s security framework
  • Restricted internal access

In the event of a data breach, we will notify affected users and authorities as required.

 

10. International Transfers

Some partners operate outside the EEA.

Where data is transferred internationally, we rely on GDPR-approved safeguards such as Standard Contractual Clauses.


11. Minors

Our website is not intended for users under 16.

We do not knowingly collect information from minors.

 

12. Updates to This Policy

We may update this Policy from time to time.

The most recent version will always be available on this page.


13. Contact

For privacy questions or requests:

Email: support@lasuza.com

Address: Joan Muyskenweg 38 2109, 1114AN Amsterdam, Netherlands